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Doctors & Staff

Meet the experienced and friendly doctors and staff who make Hole Family Eyecare the leading provider of vision care products and services in Jackson.


Dr. ChadChad Roberts, O.D.: Optometric Physician

Kind, caring and resourceful, Dr. Chad Roberts, an Idaho native, fell in love with the Tetons more than 20 years ago. Dr. Roberts has maintained his current facility since 2004 and acquired full ownership in 2007. Dr. Roberts has a great repoire with his patients and many seem to love coming back year after year. Utah State University gave him great knowledge in the undergraduate areas but most importantly Dr. Roberts’ Optometric education came from the highly ranked Pacific University in Forest Grove, Oregon. Traversing Pacific’s clinics in Portland, Oregon gave him great knowledge in the area of eyecare diseases as well as great refractive expertise. If you are worried about diseases like glaucoma, macular degeneration, and how diabetes and high blood pressure affects the eyes come see him. Dr. Roberts’ other specialties include managing ocular surface disease, which involves dry, burning or watery eyes. He does great refractions and guarantees every one, which means you will see much better regardless of whether you wear contacts or glasses. Dr. Roberts maintains a co-managing relationship with the best LASIK and cataract surgeons and can expertly manage pre and post-op conditions. Dr. Roberts believes in quality eyecare of all aspects and tries to ensure that everybody has a higher quality of life after each visit.

Dr. Roberts feels at home in the outdoors and loves fishing, boating and hunting. He has recently taken up photography as well and has found many interesting similarities between the way the eye and the camera process light. He loves spending time with his 4 children and wife in various outdoor settings. He also recently, donned a scoutmaster’s uniform and you might find him along one of the many hiking trails trying to keep up with an energetic bunch of boys scouts.


TeresaTeresa Roberts: Office Manager

Effective, knowledgeable and helpful, Teresa has been in management for several years. As the wife of Dr. Roberts she has a keen interest in maintaining Hole Family Eyecare to the highest standards. Teresa thrives on the puzzle of systems and making them work in a way that benefits not only the practice but everybody involved including our esteemed patients. Teresa, also enjoys taking on the challenging insurance environment and helps us keep in tune with their requirements. Teresa is very fond of Jackson and the surrounding area, falling in love with it on her honeymoon. When she is not wrestling insurance companies, Teresa can be found with her kids taking them to events or just being home as a mom. Teresa loves gardening, camping and boating especially if her kids find enjoyment in it as well.


Kim Wilkinson: Optician

Kim Wilkinson is a Wyoming native and a Jackson resident for more than 20 years. Kim brings a calm and pleasant demeanor to the office. Come see her for any questions regarding your glasses, with years of knowledge she will do her best to help you. She loves the area and enjoys spending time with friends and family doing everything that is available here. “It is a great change that is interesting and allows me to work more with the locals and accommodates our busy family lifestyle.”


MagenMeghan Merkey: Billing and Patient Coordinating

Meghan Merkey is a 4 year member of the team whose role has evolved over the years. She started with Hole Family Eyecare as a front desk receptionist and eventually found her place back with patients as a technician. Meghan now lives and works for Hole Family Eyecare remotely from her home state of Michigan. When she isn’t submitting claims to insurance, doing detective work on patient’s behalves or scheduling she can often be found in her ceramics studio creating, out in the woods hiking or lounging on the beach.


SandraSandra Chavez: Patient Coordinator

After 3 years in the Hole Family Eye Care office Sandra Chavez has had a change of scenery. Her role has evolved and she now lives and works remotely in Idaho falls with her family. She is a mother of four who keep her busy all year around doing summer activities and skiing in the winter. She works behind the scenes and you will still hear her voice from time to time reminding you that you are due for an annual exam or follow ups. You will also still see her every now and then at the office helping out.


Jenny Jackson: Technician

Jenny Jackson was raised in Payson Utah. She first came to Teton Valley in 2015 and currently resides in Driggs with her husband, 2 dogs, and 2 horses. Jenny’s educational background is in Equine Science and Psychology and has since added a Paraoptometric certification to her list. You will find her in the office behind the scenes, taking you back and running some preliminary tests before Doctor Roberts sees you.